ग्राहक देखभाल

At Tender Shield, we prioritize customer satisfaction and strive to provide a smooth and enjoyable shopping experience. Please review the following store policies for more information on our terms of service,  customer care, and general practices.

Customer Care Contact

• Phone Number: +91 7305889288

• Email: customercare@tendershield.com Our customer care team is available to assist you with any inquiries or concerns from Monday to Saturday, 9:00 AM to 6:00 PM (IST).

Order Placement

• All orders must be placed through our website at www.tendershield.com. Ensure that all information is accurate to avoid delays in processing.

• Once an order is placed, you will receive an order confirmation via email, followed by a shipping confirmation with tracking information.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, RuPay)

• Net Banking

• UPI Payments

• Cash on Delivery (available in select regions)

All payments are processed securely. We do not store any of your payment information on our servers.

Product Availability

• We strive to keep our stock updated, but availability is subject to change based on demand.

• If a product is out of stock, we will notify you and either offer a suitable alternative or process a refund for that item.

Pricing & Taxes

• All prices on our website are listed in Indian Rupees (INR).

• Prices are inclusive of GST and other applicable taxes unless stated otherwise.

• We reserve the right to modify product prices at any time without prior notice.

Shipping & Delivery

• Our detailed Shipping Policy can be found here.

• Delivery timelines may vary based on location and selected shipping methods.

Returns & Exchanges

• For information on returns and exchanges, please refer to our Return Policy here.

• Items eligible for return must be unused, in their original packaging, and returned within 30 days of delivery.

Cancellations

• Orders can be canceled within 12 hours of placement or before they are dispatched.

• To request a cancellation, contact our customer care at +91 7305889288 or email us at customercare@tendershield.com.

Privacy Policy

Your privacy is important to us. We do not share your personal information with any third-party organizations. For more information, please review our detailed Privacy Policy here.

Disclaimer

Tender Shield reserves the right to update or change any of the above policies at its discretion. It is the responsibility of the customer to review the policies regularly.

मैं गोपनीयता और सुरक्षा नीति अनुभाग हूँ। मैं आपके ग्राहकों को यह बताने के लिए एक बेहतरीन जगह हूँ कि आप उनकी व्यक्तिगत जानकारी का उपयोग, भंडारण और सुरक्षा कैसे करते हैं। भुगतान सत्यापित करने के लिए आप तृतीय-पक्ष बैंकिंग का उपयोग कैसे करते हैं, आप डेटा कैसे एकत्र करते हैं या आप उपयोगकर्ताओं की खरीदारी सफलतापूर्वक पूरी होने के बाद उनसे कब संपर्क करेंगे, जैसे विवरण जोड़ें।

आपके उपयोगकर्ता की गोपनीयता आपके व्यवसाय के लिए सबसे महत्वपूर्ण है, इसलिए एक सटीक और विस्तृत नीति लिखने के लिए समय निकालें। उनका विश्वास जीतने के लिए सीधी भाषा का उपयोग करें और सुनिश्चित करें कि वे आपकी साइट पर वापस आते रहें!