Store Policy

At Tender Shield, we prioritize customer satisfaction and strive to provide a smooth and enjoyable shopping experience. Please review the following store policies for more information on our terms of service,  customer care, and general practices.

Customer Care Contact

• Phone Number: +91 7305889288

• Email: customercare@tendershield.com Our customer care team is available to assist you with any inquiries or concerns from Monday to Saturday, 9:00 AM to 6:00 PM (IST).

Order Placement

• All orders must be placed through our website at www.tendershield.com. Ensure that all information is accurate to avoid delays in processing.

• Once an order is placed, you will receive an order confirmation via email, followed by a shipping confirmation with tracking information.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, RuPay)

• Net Banking

• UPI Payments

• Cash on Delivery (available in select regions)

All payments are processed securely. We do not store any of your payment information on our servers.

Product Availability

• We strive to keep our stock updated, but availability is subject to change based on demand.

• If a product is out of stock, we will notify you and either offer a suitable alternative or process a refund for that item.

Pricing & Taxes

• All prices on our website are listed in Indian Rupees (INR).

• Prices are inclusive of GST and other applicable taxes unless stated otherwise.

• We reserve the right to modify product prices at any time without prior notice.

Shipping & Delivery

• Our detailed Shipping Policy can be found here.

• Delivery timelines may vary based on location and selected shipping methods.

Returns & Exchanges

• For information on returns and exchanges, please refer to our Return Policy here.

• Items eligible for return must be unused, in their original packaging, and returned within 30 days of delivery.

Cancellations

• Orders can be canceled within 12 hours of placement or before they are dispatched.

• To request a cancellation, contact our customer care at +91 7305889288 or email us at customercare@tendershield.com.

Privacy Policy

Your privacy is important to us. We do not share your personal information with any third-party organizations. For more information, please review our detailed Privacy Policy here.

Disclaimer

Tender Shield reserves the right to update or change any of the above policies at its discretion. It is the responsibility of the customer to review the policies regularly.

Privacy Policy for Mahz Enterprises

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At Mahz Enterprises, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and interact with our website.

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1. Information We Collect

We collect the following types of information to provide our services and enhance your shopping experience:

Personal Information: Name, email address, shipping and billing addresses, phone number, and payment details (e.g., credit card information).
Order Information: Details about your purchases, including products and shipping preferences.
Technical Information: IP address, browser type, device type, operating system, and cookies for optimizing website performance.

2. How We Use Your Information

The information we collect is used for:

Order Fulfillment: Processing and delivering your orders, and communicating with you about your purchase.
Customer Support: Responding to your inquiries and providing customer service.
Personalization: Tailoring product recommendations and website content based on your preferences.
Site Improvement: Monitoring site usage and performance to improve functionality and services.

3. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Payment information is encrypted and securely processed through trusted payment gateways.

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4. Sharing of Information

We do not sell or share your personal information with third parties except:

Service Providers: With trusted partners (e.g., payment processors, shipping carriers) to facilitate transactions.
Legal Requirements: When required by law, or to protect our rights and property.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections or updates to your personal data.
Request the deletion of your personal information, subject to legal obligations

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6. Cookies

We use cookies to enhance your experience by remembering your preferences and enabling essential features of our website. You can control the use of cookies through your browser settings.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.

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8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Mahz Enterprises
Email: mahz.enterprises.ent@gmail.com
Phone: 7305889288